TUESDAY 26 MARCH, 2013 |
Code of Conduct for Australian PV Retailers
The Clean Energy Council (CEC) is creating a Code of Conduct for PV retailers
in an effort to enhance industry standards and the reputation of the Australian solar PV
A final draft of the code has been developed in consultation with solar
providers including Energy Matters
, consumer groups, government and regulatory bodies.
Elements of the Code include (but are not limited to) the following
obligations for signatories:
- to not engage in any dishonest or misleading advertising and sales
tactics and to ensure sales representatives act ethically at all times.
- to provide consumers with sufficient information.
- to provide consumers with a written contract including site-specific full
solar power system design
and average daily performance estimate.
- to observe consumer rights with regard to to cooling-off periods and refunds.
- the provision of a standard minimum warranty period of five years relating to the operation and performance of the whole PV system; including workmanship and products.
- to keep consumers fully informed of the process between install and network
connections or to arrange connection on their behalf.
- be fully accountable for the actions of any subcontracted parties, including CEC accredited installers/designers.
The CEC is now seeking commitments from the required number of solar power
retailers to become a code signatory before formally submitting the
Code to the Australian Competition and Consumer Commission (ACCC).
Assuming the Code receives the nod from the ACCC, the CEC will then start formally
inviting and processing applications to sign on to the Code.
The CEC will be developing a range of supporting materials to assist Code signatories
in observing it, including guides for compliance, templates for reporting and
consumer fact sheets. Solar companies interested in becoming signatories
the Clean Energy Council
for further details.
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