10 out of 10
“From the time I sought a quote from Energy Matters through to selection and paying my deposit the process flowed flawlessly, communication with Energy Matters was excellent, they helped every step of the way including communication with and preparation of Ergon Energy documents for lodgement by me.
The installation went without a hitch. That Friday morning when 3 vehicles and 5 people turned up at our place with a crate of 20 solar panels I was pleasantly surprised to say the least. I had expected a couple of installers spending all day getting the system in. But these guys didn’t muck around, just got straight down to business and had the system up and running in about 4 hours.
A very professional installation using high quality components and they made sure I was happy with every bit of it before they left. The next day, good sunshine and 21kWh out of my new system, I couldn’t be happier.
I highly recommend Energy Matters and rate my experience with them a 10 out of 10.”
Review By: Robert K. — Macknade, Queensland
Passed with flying colours
“Just thought I would let you know that we had our solar installation inspected on Thursday.
The inspector passed your installation with flying colours and said that we had certainly purchased a good product – the components were top class – even down to the type of wiring that was used. The paperwork was also complimented.”
Review By: Gail W. — Lilydale, Victoria
Setting a high standard
“I have not been able to find fault with any of the processes involving your company with the installation and follow up. I hope your company is rewarded for setting such high standards.”
Review By: John B — Richmond, Victoria
Generating more electricity than consumed
“I want to thank you and Energy Matters for the excellent solar power system and installation. It’s great generating more electric power than I use. I not only save money, but contribute to reducing green house gas. Your whole team, from Paul, Christine, and Bridgid, through to Cameron and Reece performed superbly throughout the process.
I would like to commend in particular, Cameron Sharriff, for his excellent installation skills, from the initial inspection through to final commissioning. Cameron’s knowledge and dedication to excellence assured that my new solar power system would be the best.”
Review By: Jack M — Grange, South Australia
Quality and no pushy sales tactics
“I had my 3KW system installed yesterday and wanted to post about it while I’m still excited and before it just becomes that system on my roof that pays my electricity bills. My system is the standard 3KW system from Energy Matters. I.e. SB3000HF with 13 x REC 235W panels.
The 3 specialists (subies from Earth Potential) that installed my system were outstandingly professionally (my impression anyway) and very approachable in terms of explaining what was happening.
As for performance, yesterday was very overcast (in Adelaide) but the system managed to squeeze out 3.7 KWhs from time of installation at around 1530. I’ll find out tonight what today has been like (weather is rainy and v overcast again).
I can report that my dealings with EM have been almost all excellent. Staff (I dealt with Haley and Christine) are very helpful and will go out of their way to answer questions without pushy sales tactics. System price I think was pretty good too for quality components.”
Ben R, Marden SA
Review By: Ben R. — Marden, South Australia
Another perfect score
“Please pass on to your management that the boys from Ulverston (GJ Electrical) did a top job. They left the worksite clean and were very helpful with questions asked. 10/10 to them.”
Review By: J. Pearce — Riana, Tasmania — Paws A While Country Club
Scored 10 out of 10
“What a treat to deal with a group who keep their commitments and who are so co-operative – and at a competitive price. I can’t fault Energy Matters. Score ten out of ten. I hope I am asked by someone to recommend a solar company so that I can rave on.”
Review By: Ralph R. — Samsonvale, Queensland
Truly professional company, first class job
“Thank you very much for that extra work you have put in on our behalf. I’ve got to say he [the Installer] did a first class job… Being so happy with the product already I was prepared to recommend Energy Matters to anyone who was interested in installing solar and your after sales service has now vindicated that I have been dealing with a truly professional company.”
Thanks so much Damian and the rest of your team.
Review By: T. Reed — Glenelg, South Australia
Happy to recommend to others
“Thanks and best wishes to all Energy Matters. I would be happy to recommend EM to a few friends.”
Review By: Eugene D — Warragul, Victoria
Kept informed; professional and considerate
“We had our panels installed by Greg Wylie – he is a thorough gentleman and very considerate, his boys were very well mannered, we felt very much at ease and confident while he was installing our panels. I would have no hesitation in recommending Greg to other interested person and also the same goes for Energy Matters. At all times we were informed in what is happening throughout the purchase and installation of our solar system. Thank you.”
Heike & Ray D., QLD
Review By: Heike & Ray D. — Warner, Queensland
Exceptional workmanship quality
“I would like to just say a big thank you to Energy Matters Member Team – Paul Harris in sales, Kevin Beh from installation coordination and Jason Phillips and his crew, from Phillips Solar Solutions our local installer, from Maffra, East Gippsland.
I had done a lot of research and exploring various solar companies and websites, as there are so many panels and inverter brands on the market.
During my research, I came across Energy Matters staff member, Paul Harris. I was so grateful, as he spent the time talking about their product. Not only did he know the product, but also knew the technical side of how the system works and what was best for my requirements and budget. He proved to me Energy Matters system had the best system on market for that price and budget.
Paul answered numerous emails that I had sent, and questions, promptly while I was working overseas. He is most certainly an asset to your organization; well done Paul!
As my time frame, to get this all completed, was limited, as I work overseas and only back in Australia for limited time. I advised him of this and with the help of Kevin Beh and himself. Was able, to arrange an installer, to meet our time frame.
On the day organized by Energy Matters Install Coordinator, our local installer, Jason Phillips of Solar Solutions, Maffra, arrived to our property.
During the installation, Jason was great in answering any questions I had and explained the operations of our newly installed system, easy for anyone to understand.
The quality of workmanship was exceptional; thanks Jason.
After the installation I could not believe how the panels blended in nicely. My wife and friends commented on how great the panels looked, that they were not an eyesore at all.
I have most happily referred other people onto Energy Matters and wish your company the very best.
What a great experience I have had with Energy Matters and the Installation team.
Once again, thank you Paul for your patience with us and just cannot believe what you, Kevin and Jason, have achieved in such short time frame for us.”
Review By: Gerard & Jodie Zagami — Victoria