TESTIMONIALS & REVIEWS – JULY – NOVEMBER 2011

System supplies 100% of average daily power use

“I shopped around widely before I decided to buy a solar system and you wouldn’t believe the rubbish some people told me just to get me to buy their system.

When I came across your firm I was surprised at how honest and open you were with your advice. I know you must have spent literally hours researching legislation, systems and specifications for my unique needs. I couldn’t believe you even went as far as calling Origin and waiting in one of their phone queues just to get some information for me. It was sooooo good dealing with an honest salesman!!!

I am a truly fussy bloke, but the guys you sent to install the system did an amazing job and I can’t find a single thing to complain about. The guys were polite, well-presented and worked to high standards. They always took their shoes off when they came in the house and they showed up when they said they would. They were proud of their work and even took the time to walk us around and show us the completed job. Best of all, there’s no unsightly conduit (other companies wanted to plaster conduit all over the house).

I am also really impressed with the quality of the product and the fact that you were able to instal it so quickly. You chose very well for us. The smaller panels with the black edging look magnificent and you barely notice them because of the low profile. It’s a huge relief to have a system that looks good after seeing so many “eyesore” solar systems in our neighbourhood. If it wasn’t for the Bluetooth Sunny Beam on my home work desk (which my kids love checking to see how much we are saving) I would have forgotten I even have the system because I never notice it when I drive in.

Did I mention that the system generates exactly as much power as you said it would and now covers 100% of our average daily power use. No more power bills.

I would be happy to chat with people considering using your company.”

Review By: David Penman — Victoria

First class materials and installers

“I am happy to say that the really important customer experience items were managed extremely well. It started with very good responses to questions, continued through the journey to arranging delivery and ended on first class installation management. Energy Matters told us that installers would be on site at 8 am and they were here at 7:55. Job finished inside 4 hours by very professional and experienced team. First class materials and first class installers.”

Review By: John P — South Australia

Very happy, recommended to others

“Thanks for your help to setup my solar power system quite soon. The solar power system has been installed quickly at my place and been making electricity since this morning. The installer (Nidal Qumsieh) is quite professional, informative, responsible and nice. I am very happy with the service. I would recommend Energy Matters (especially Jo, Kevin and Nidal) to my friends or anyone who needed a solar power system.”

Review By: Tien V — Victoria

Highly recommended installers

“The installers (Corey and Adrian) in Adelaide were just excellent. Despite the weather, they have done an excellent installation and would highly recommend them. They were both very professional and Corey was very knowledgeable about the installation, the equipment and generally the work to be performed. Thank you for selecting these installers for my job.”

Review By: Chris S — South Australia

Big savings on electricity

“I had a solar PV system installed over a year and a half ago by Energy Matters and now have credit (+) $300 on my electricity account.
Within 2 months I recognised I could generate more power than we use if we stick to some basic good habits explained to us from the friendly and informative EM customer service team including switching to low energy light bulbs, using timers to start my washer, dryer and dishwasher at low-peak times and keeping my electric heaters down to 22 degrees.

The combination of solar install and behaviour changes are saving my wife and I over $800 per year in electricity costs and with a low purchase price of <$4800 and rising electricity prices, do the maths on return on investment! It has been so successful that my parents and in-laws have installed Energy Matters’ solar PV systems. Thanks Energy Matters for enlightening us to the future of energy.”

Review By: Charlie H — Victoria

Made going solar simple

“Ben patiently answered our queries and highlighted possible issues such as shading which assisted us to make an informed decision as to what system would be best for us. Ben was able to explain aspects of the system in simple language which was reassuring as the decision to go solar was a big one for us. Ben returned calls promptly and his relaxed manner made him easy to deal with.”

Review By: Jo H — Victoria

You put my mind at rest

“Just a brief message to say thanks for all your help over the last month with regards to my PV system. For someone that was well ‘out of water’ in this field you put my mind at rest. Please also pass on my thanks to the very professional install team.”

Review By: Mario E. — Warner, Queensland

Value, quality and professional service

“We were delighted with the installation provided by your Adelaide based contractor Patrick Robinson (P J electrical Pty Ltd). Patrick and his assistant John, were very professional and did an excellent job.

We have found Energy Matters great to deal with from our very first contact with Ty, then Hayley and all at Energy Matters, only to be followed with very thorough and high standard work by the installers. We would have no hesitation recommending Energy Matters for value for money, high quality solar power system products and professional service.”

Review By: Malcolm J — Gumeracha, South Australia

EM have done a great job…

“I have to say that I was very impressed with Peter and Trevor our installers. They were very professional and worked hard all day. They arrived ahead of time and explained what would happen and we checked the site and away they went. Anytime I had a question Peter was happy to take the time to explain it all. So I can say that I am very pleased with how this part of the change to solar went. Thanks EM, Peter & Trevor! I would highly recommend EM to anyone who is looking for a solar conversion.

I am now looking forward to the inspection and getting our meter changed over so we can reap the rewards although it was awesome to see that meter spinning backwards during the test Adam R. Sunbury Vic”

Review By: Adam R. — Sunbury, Victoria

Fantastic

“Just had the solar system installed and commissioned by two fantastic installers (Richard & Ruben). After all the horror stories that are going around, may I say that Energy Matters has been absolutely fantastic from start to finish. From the first phone call to Ben in Melbourne who worked on many quotes for many different systems to find one to suit our needs, then Rebbecca in Brisbane and also the installers Richard & Ruben, great work guys, and thanks for helping my daughter change her flat tyre too 🙂 much appreciated.

I would recomend this company to ANYONE! so good to see honest customer service is still important in some companys.

Thanks again to all involved”

Review By: Steve V. — Loganholme, Queensland