Terms & Conditions and Privacy Policy

1. Introduction

Welcome to Energy Matters, operated by All Energy Leads Pty Ltd (ABN: 86 614 405 828), trading as Energy Matters.
By using our website, subscribing to our services, or engaging with our content (including Energy Matters TV), you agree to these Terms of Use.

2. What we do

Energy Matters is operated by All Energy Leads Pty Ltd (ABN: 86 614 405 828).
We connect Australians with trusted solar and clean energy professionals from our installer network.

When you request a quote through our website, we share your details with relevant providers who may contact you to offer tailored advice and pricing.

We are not a product retailer or installer and do not provide these services directly.

How our service is funded

We receive a service fee from our installer partners when we facilitate an introduction.
This enables us to offer our quote service and resources at no cost to the customer.

We also produce Energy Matters TV, a series spotlighting clean energy innovation.
Some segments may be supported by industry partners or collaborators.

3. Use of our services

You agree to provide accurate, current information when using our quote services or subscribing to our newsletter or TV content.
You must not use our services for any unlawful or misleading purpose.

4. Energy Matters TV content

Content from Energy Matters TV, including interviews and product showcases, is for educational and informational purposes only.
We make no guarantees regarding the performance or suitability of products or services featured on the show.

5. Intellectual property

All content on our platforms – including text, video (such as Energy Matters TV), graphics, and logos – is owned or licensed by us.
You may not reuse or reproduce our content without express written permission.

6. Third-party links and installers

Our website and TV show may reference or link to third-party content or service providers.
We are not responsible for their services, pricing, or conduct. Engagement with an installer or third party is at your discretion.

7. Liability and disclaimers

We provide our services and information “as is”.
We make no warranty on the outcome of installer connections or the accuracy of third-party information.
We are not liable for any loss resulting from your use of the website or any services or content, including Energy Matters TV.

8. Changes to these terms

We may revise these terms from time to time.
By continuing to use our services, you accept the current version.

1. Overview

This Privacy Policy outlines how All Energy Leads Pty Ltd (trading as Energy Matters) collects, uses, and protects your personal information.
We’re committed to complying with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

2. What we collect

We collect personal details like:

• Your name and contact details

• Information you provide when requesting solar quotes

• Your communication preferences (e.g. newsletter or Energy Matters TV subscriptions)

• Data about how you use our website and engage with our video content

3. How we use your information

We use your information to:

• Connect you with suitable clean energy providers

• Share relevant content including newsletters and Energy Matters TV updates (where subscribed)

• Improve our services and better understand user needs

• Respond to enquiries and comply with legal requirements

Funding our platform
Our platform is supported by installer partners who may provide a fee when we introduce them to prospective customers.
This allows us to keep the service free for users and maintain independent content production, including Energy Matters TV.

We do not sell your personal data or share it for unrelated third-party marketing.

4. Sharing your information

We may share your information with:

• Our installer network, to provide quotes and services you’ve requested

• Our content production team, for personalised communications around Energy Matters TV

• Third-party service providers (e.g. email platforms or analytics tools)

• Government or legal bodies when required by law

We will never sell your personal information.

5. Marketing communications

You can opt out of marketing emails, including those related to Energy Matters TV, at any time.
Every marketing email we send includes a clear unsubscribe link.

6. Data storage and protection

We take reasonable steps to keep your information secure.
We store data on secure Australian-based or reputable third-party servers and restrict access to authorised staff only.

7. Access and correction

You have the right to request access to, or correction of, your personal information.
Email us at info@energymatters.com.au.

8. Complaints

If you’re concerned about your privacy, please contact us first.
If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Policy updates

This policy may be updated periodically.
We’ll notify you of any material changes via our website or direct communication.