Media release
The judging process for the 2024 Australian Achiever Awards for Australia’s Advertising, Marketing &
Public Relations Services category was completed on 2nd May.
Energy Matters scored a highly recommended 95.12%.
Australian Achiever Awards
Now in its twenty-seventh year, the Australian Achiever Awards are an independent, unbiased award
system based on assessment ratings from a business’s own customers. The awards provide an
indication of a well-run business where satisfied customers are a sign that a business is healthy, worthy
of praise and increased custom.
The award system focuses on eight criteria, each scored separately, namely: Time Related Service,
Addressing Client Needs, Care and Attention, Value, Attitude, Communication, Overall Perception and
Referral. The criteria are rated individually in percentage terms and the final score is an amalgam of
these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer
service. A complete list of all businesses that have achieved award status over the last few years can
be viewed at www.achiever.com.au.
Feedback from some of Energy Matters’ clients
Some of the comments Australian Achiever received from Energy Matters clients are:
We have completed several projects and are in ongoing business with them. Their project
execution and communication are excellent. They are the best business in the industry and
provide the best service to customers. I believe they have no flaws. I am delighted to continue our
long-term partnership with them.
I have been working with Energy Matters for a long time. Their lead generation and customer
service are particularly excellent. They have always been good to me and have helped me
immensely.
I found the website easy to use. The level of detail was not intrusive. The response from them and
the retailers was prompt. I am very happy with everything.
Everything about Energy Matters is great. They are one of our main partners and one of the best
companies we work with. Roshan is punctual and prompt. All dealings with him are streamlined.
We know what they want, and they are very good to deal with. Roshan is just a ripper bloke to deal with.
Reflection of our dedication to customer and client service
Energy Matters is honoured to be recognised for our service and customer care. We strive to be the best in the business, and that comes from recognising our client and customer needs and providing exceptional services. “Energy Matters has been a mainstay of the renewable energy industry since 2005, and we pride ourselves in offering services that our customers need and Australia requires to move towards net zero. Our goal is to provide exceptional service in every facet of our business. We are honoured to receive this recognition and aim to exceed the new benchmarks created with our results”, stated Energy Matters’ CEO, Roshan Ramnrarain.
